Welcome to Kennington Florist. These Terms and Conditions govern your use of our website and the purchase of flower delivery and related products through our online e-commerce platform. By placing an order with Kennington Florist, you agree to be bound by these Terms and Conditions. Please read them thoroughly before confirming your purchase. These terms are set out to clarify the order process, payments, cancellations, liability, and governing law for customers in Kennington and surrounding areas.
These Terms and Conditions apply to all transactions conducted on Kennington Florist’s website by customers located in Kennington and its neighbouring districts. Transactions outside this geographic range may be subject to different policies or declined at our sole discretion. Please ensure your delivery address is within our service area before placing an order.
Placing an Order: To order flowers or related products from Kennington Florist, customers must select their desired items, specify delivery details, and complete the checkout process. Orders placed through our website represent an offer to purchase the products listed, subject to these Terms and Conditions.
Order Confirmation: Upon receipt of your order, we will send you an order confirmation outlining the products ordered, delivery address, and expected delivery date. All orders are subject to acceptance and availability. In the unlikely event that we are unable to fulfil your order, we will inform you as soon as possible, and you will not be charged or will receive a full refund if payment has already been made.
Product Availability: Flowers and related products are subject to seasonal availability. If a particular product or flower variety is unavailable at the time of your order, Kennington Florist reserves the right to substitute with flowers of similar style, quality, and value. Any significant substitutions will be communicated prior to dispatch, where possible.
Delivery Details: The customer is responsible for providing complete and accurate delivery details. Orders with incorrect or incomplete information may result in delayed or failed delivery. Please ensure all recipient names, addresses, and contact details are double-checked before completing your order, especially for deliveries in Kennington and the surrounding areas.
Accepted Payment Methods: Kennington Florist accepts major credit and debit cards, as well as other payment options displayed on our website at checkout. All payments are processed securely in accordance with industry standards, and your personal payment information is protected.
Payment Authorisation: By providing payment information, you confirm that you are authorised to use the chosen payment method and that sufficient funds are available. Full payment must be received and authorised before your order can be processed and dispatched.
Pricing: All prices displayed on the Kennington Florist website are inclusive of VAT and standard delivery charges within Kennington and surrounding areas unless otherwise specified. Any additional charges for special delivery services or out-of-area addresses will be clearly communicated prior to order completion.
Order Errors: In the rare event that a pricing or product description error occurs on our website, Kennington Florist reserves the right to correct any errors and update your order accordingly. If the actual price is higher than what you have paid, you will be given the option to reconfirm your order at the correct price or cancel for a full refund.
Order Cancellations: We understand that circumstances change and you may need to cancel your flower delivery. You may cancel your order for a full refund provided the cancellation request is made at least 24 hours before the scheduled delivery date and time. For same-day or next-day orders, cancellations may only be possible if the request is received before the order is prepared or dispatched. To cancel, follow the instructions provided in your order confirmation or manage your order via your registered online account.
Amendments to Orders: We will make reasonable efforts to accommodate changes to your order details if notified at least 24 hours in advance of the scheduled delivery. Any amendments made after your order has been processed, such as changing the delivery address or product selection, may not be possible. Charges may apply to cover additional costs arising from late amendments.
Non-Refundable Orders: Once an order has been prepared or dispatched, it cannot usually be cancelled or refunded, except in cases where the items are faulty, damaged, or not as described. Perishable products, such as fresh flowers, are exempt from standard distance selling rights regarding return unless proven faulty.
Delivery Times: Kennington Florist endeavours to deliver your order on the specified date. Delivery times are generally between 8am and 6pm, unless a special arrangement is made at the time of ordering. While we make every effort to fulfil delivery within the agreed timeframes, we cannot guarantee exact delivery slots due to factors outside our control such as traffic, weather, or unforeseen circumstances.
Delivery Areas: Our delivery service covers Kennington and surrounding districts. Any orders placed outside our standard delivery area will be reviewed, and we will contact you to discuss the possibility and any applicable surcharges.
Failed Deliveries: If the recipient is not available at the time of delivery, our driver will attempt to leave the flowers in a secure location nearby or with a neighbour, and a delivery note will be left. If delivery is unsuccessful and the flowers cannot be left, we will contact either the sender or recipient to arrange a redelivery or collection where possible. Additional delivery charges may apply for repeated attempts.
Acceptance of Deliveries: Please ensure someone is available to accept the delivery at the specified location. Kennington Florist cannot be held responsible for delayed or failed deliveries resulting from incorrect details, unavailability of recipient, or access issues.
Quality Concerns: We take great care to ensure all flower arrangements and products are delivered in prime condition. If you are unsatisfied with the quality of your order, or if your delivery is damaged or incorrect, please notify us within 24 hours of receipt with supporting details. We will review your complaint, and where appropriate, offer a replacement, correction, or refund in line with your statutory rights.
Perishable Products: Please note that flowers are perishable and require immediate attention upon delivery, such as trimming stems and providing fresh water. Kennington Florist cannot accept liability for poor flower longevity arising from improper care by the recipient.
Returns Procedure: For non-perishable items, returns are accepted in accordance with the Consumer Rights Act 2015, provided the items are unused and in original condition. Please contact us for guidance on arranging a return.
Service Liability: Kennington Florist’s total liability for any claim related to your order shall not exceed the total amount paid for the relevant items, including delivery charges. We accept no liability for any indirect, consequential, or incidental damages arising from the use or inability to use our products or services.
Events Outside Our Control: We are not liable for delays or failures in delivery as a result of events outside our reasonable control, including but not limited to severe weather, traffic disruption, natural disasters, or strikes. In such cases, we will attempt to communicate with you regarding revised delivery arrangements.
All content, images, and logos displayed on the Kennington Florist website remain the property of Kennington Florist or its licensors. You are not permitted to use, reproduce, or distribute any content from our website for commercial purposes without our prior written consent.
Your privacy is important to us. All personal data collected during the order process will be handled in accordance with our Privacy Policy, ensuring your data is used only for purposes directly related to fulfilling your order and improving our service. We will not sell or disclose your data to third parties except as necessary to fulfil delivery or as required by law.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms and Conditions or any purchase made from Kennington Florist will be subject to the exclusive jurisdiction of the English courts.
Kennington Florist reserves the right to amend or update these Terms and Conditions at any time. Any changes will be posted on our website and will apply to all orders placed after the updated version is published. We recommend checking our Terms and Conditions regularly for any updates that may affect your purchases.
If you have any questions regarding these Terms and Conditions, the ordering process, or your specific order, please refer to our Contact Us page for details on how to reach our customer service team. Our team is available to address queries regarding online flower delivery in Kennington and surrounding areas.
Thank you for choosing Kennington Florist for your flower delivery needs in Kennington and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kennington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kennington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
